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TIME
New standards open door to safe and effective digital mental health care
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2020-11-29

The introduction of world-leading standards for digital mental health services in Australia is set to be a game-changer for the nation at a time when the delivery of high-quality mental health care has never been more important.

The announcement today of new National Safety and Quality Digital Mental Health (NSQDMH) Standards by the Australian Commission on Safety and Quality in Health Care (the Commission) has been embraced by the mental health sector and consumer and carer advocates.

The NSQDMH Standards will support the delivery of high quality and safe care including counselling, treatment and peer-to-peer support services via telephone, videoconferencing, websites, SMS, webchat and mobile apps. They encompass mental health, suicide prevention and alcohol and other drug services.

With one in five adults and one in seven adolescents experiencing a common mental health disorder each year in Australia – combined with unprecedented demand for digital delivery of mental health services this year – there are tangible benefits in being able to access safe and effective care on digital platforms.

The coronavirus outbreak has amplified the scale of mental health issues and research has shown it has adversely impacted Australia’s mental wellbeing. Three quarters (78%) of Australians reported in April this year that their mental health had been impacted and more than one million Australians had sought help from mental health services.

Dr Peggy Brown AO, the Commission’s Senior Clinical Advisor who led the development of the NSQDMH Standards, said they were recognised as an important leap forward by service providers, clinicians and end users.

“It is more important than ever for Australians to have ready access to high-quality digital mental health services,” she said. “The standards will engender more trust and confidence among consumers, carers and clinicians in Australia’s digital mental health services. Service providers will also benefit from having a quality framework to improve their delivery of digital mental health care.

“The Commission has consulted widely on the digital mental health standards to consider all perspectives. Given the rapid transition to digital services as part of the pandemic response, there is a compelling case to ensure the standards are swiftly adopted by service providers, which will benefit so many Australians,” said Dr Brown.

Within the framework, there are three core NSQDMH Standards: 1) clinical and technical governance; 2) partnering with consumers; and 3) the model of care, which includes communicating for safety and recognising and responding to acute deterioration. Not all recommended actions within each standard will apply to every service provider.

The Commission has worked closely with consumers, carers, health professionals, digital mental health service providers, academics, experts, and government and peak body representatives to shape the NSQDMH Standards. The draft standards received a strong response when they were put out for national public consultation from February to May this year.

Source: Mirage News

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